Shipping Policy for PrimoArtz.com

Thank you for choosing PrimoArtz.com for your exquisite medieval costumes! We are committed to providing you with the best shopping experience and ensuring a smooth and reliable shipping process. Please review our shipping policy below to understand how we handle orders and deliveries to the USA.

1. Shipping Destinations:
We currently ship our products to addresses within the United States. Unfortunately, we do not offer international shipping at this time. We apologize for any inconvenience caused.

2. Processing Time:
Once you place an order on PrimoArtz.com, we strive to process and ship it as quickly as possible. Our typical processing time for orders is 1-2 business days. Please note that this processing time may be slightly extended during peak seasons or due to unforeseen circumstances. We appreciate your patience and understanding.

3. Shipping Methods:
We utilize reliable shipping carriers to deliver your medieval costumes safely. The shipping methods available for your order will be displayed during the checkout process. Our standard shipping options include ground shipping, which usually takes 3-5 business days for delivery after the order has been processed.

4. Shipping Costs:
Shipping costs are calculated based on the weight and dimensions of your order, as well as the selected shipping method. The shipping fees will be clearly indicated during the checkout process before you complete your purchase. Please note that any applicable taxes or duties will be the responsibility of the customer.

5. Order Tracking:
Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow a few hours for the tracking information to become available.

6. Shipping Delays:
While we strive to deliver your order within the estimated timeframe, please understand that shipping delays can occur due to various factors beyond our control, such as weather conditions, carrier delays, or unexpected events. We sincerely apologize for any inconvenience caused by such delays and assure you that we will work closely with the shipping carrier to resolve any issues promptly.

7. Delivery Issues:
If you encounter any problems with the delivery of your order, such as a lost or damaged package, please contact our customer support team immediately. We will do our best to assist you and resolve the issue as quickly as possible.

8. Order Modifications and Cancellations:
If you need to modify or cancel your order, please reach out to our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped. Once the order has been shipped, we will be unable to make any changes or cancellations.

9. Returns and Exchanges:
For information regarding returns, exchanges, and our refund policy, please refer to our Returns Policy on the PrimoArtz.com website.

Please note that by placing an order on PrimoArtz.com, you agree to comply with our shipping policy and any other terms and conditions stated on our website. We reserve the right to update or modify this policy at any time without prior notice, so we encourage you to review it periodically.

If you have any further questions or require assistance, please do not hesitate to contact our customer support team. We are here to help and ensure your satisfaction with our products and services.

Thank you for choosing PrimoArtz.com. We appreciate your business!